Orders placed on Ofanto Italy will generally ship within 1-5 business days.
In case the product is only available for pre-orders, you will see a message near the Add to Cart button.
If your Country is not listed here contact us to get rates.
FREE Express Shipping to ITALY, FRANCE, GERMANY, SPAIN, BELGIUM, AUSTRIA, NETHERLANDS, LUXEMBOURG.
Please note that products under the Outlet section or any other product discounted from 30% up are not subject to a refund. In these cases customers can chose between receiving a store credit or requesting a product change upon payment of the change fee.
Changes and Returns: we offer free changes and returns to customers in Italy. For European customers we are currently unable to offer free changes or returns so the customer will need to return their unwanted orders and place new orders on our store.
We accept returns only on orders from customers in the European Union within 20 days from the day the merchandise is delivered. The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund.
Returns and changes are free of charge for customers in Italy only.
To return unwanted items or to ask for product change send an email to email@example.com including:
- Your Name
- Your Order Number. For example OF-10353.
- Indicate whether you prefer to return or exchange items. For example: I would like to change the size from EUR-42 to EUR-43.
OUR RETURN ADDRESS
OFANTO ITALY SRLS
STREET: Via Pierpaolo Pasolini 7b
CITY: Casamassima (BA), ITALY
Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by email when your return or exchange is complete.
International customers are liable for all import duties and customs that will be charged by your country for returns. Payment will be necessary to release your order from customs before delivery.
International customers are able to order from our website but are liable for all import duties and customs that will be charged by your country. Payment will be necessary to release your order from customs before delivery. We don't accept returns for orders out of European Union.
All items shipped to addresses in Italy and EU will be charged 22% VAT.
Our store accepts payments in EURO (€) currency.
Paypal and Stripe, our payments providers, automatically convert EURO into USD, AUSD, GPB and other currencies depending on your Country of origin and using their own exchange rates.
The purchase balance is executed by
- Credit Card, Prepaid Card with Stripe
- Amazon Pay
The accepted cards are those belonging to Visa, Visa Electron, MasterCard, Postepay, American Express, etc. circuits.
Data on the credit card are directly put in the pages of Ofanto Italy Srls' bank partner and are sent to the bank servers in an encrypted format according to the SSL standard (Secure Socket Layer) at 256 bits, one of the most advanced and effective protection systems being currently available.
For a greater security, only the bank partner can access data of the card used for payment, while Ofanto Italy Srls’ has no possibility to know or store those data.
Each user ensures to be qualified to use the credit card or the PayPal account to pay the Order and that those means of payment allow the access to sufficient funds to cover all costs related to the purchase of products through the SITE.