Frequently Asked Questions
WHICH KIND OF MATERIALS DO YOU USE TO MAKE YOUR SHOES?
Our shoes are made only with Real Italian Leather. The soles can change from one model to the other and they can be made by rubber or TR.
ARE THE SHOES REALLY MADE IN ITALY?
Absolutely Yes! We offer great prices because we source our products directly from Italian production laboratories without using middlemen.
Big brands and normal shops have high prices because their products go through a long path of resellers and wholesalers that make the final price grow many times.
With Ofanto Italy this does not happen.
CAN I FIND YOUR PRODUCTS IN OTHER STORES? I WOULD LIKE TO SEEM THEM LIVE AND TRY THEM BEFORE BUY.
Currently No. We only sell our products online on our web-store www.ofantoitaly.com.
WHAT ARE YOUR SHIPPING FEES?
Standard Shipping (5-8 working days), Changes and changes/returns are always free for Italy, France, Germany, Spain, Belgium, Netherlands, Luxembourg.
International customers can check this page to discover their shipping fees.
I RECEIVED MY SHOES BUT THE SIZE IS NOT THE RIGHT ONE.
CAN I CHANGE SIZE? HOW MUCH WILL IT COST?
Absolutely yes. Customers have 14 days after delivery to ask for a change and 14 more days to send back their order. Changes are free for Italy, France, Germany, Spain (Balearic Islands Excluded), Austria, Belgium, Netherlands, Luxembourg.
HOW CAN I CONTACT YOU?
You can contact us in three ways:
- Through our live chat (icon in the bottom-right corner of the screen) available every day from 8 AM to 8 PM.
- Telephone and WhatsApp (+39)3126.96.36.1993 available every day from 8 AM to 8 PM 20.
- Email at firstname.lastname@example.org.
WHERE IS OFANTO ITALY?
We are proudly based in Bari, Puglia Region of Italy